Shipping and returns

Send

We aim to dispatch your order within 2 working days. Sometimes we need a little more time, your wine will be sent within 5 working days at the latest. It is not possible to pick up your order.

  • Your order will be shipped in specially designed wine boxes, minimizing the risk of breakage. If a bottle is broken,
  • You will receive a track & trace number from us so that you can track your order online. The order is delivered by DPD;
  • Betheorem of 75 € and more we ship for free. For orders under 75 euros we charge 7,50 euros shipping costs.

Not at home on delivery

If you are not at home during the delivery, the delivery person will try to deliver the package to the neighbors. If this doesn't work then leave the delivery person a note with a code. With this note you can choose an alternative delivery time until the latest 22.00 hours.

Returns

If for whatever reason you want to return (part of) your purchase, you can of course return it to us free of charge, within 30 days. This is how you do it:

  1. Contact us, we will send you a shipping label by email.
  2. Hand in the wines you want to return at a DPD point near you
  3. As soon as we have received your package, we will refund your purchase amount per bottle within 5 working days.

Business

For delivery to retail or catering, separate shipping costs are offered. Since the deliveries are carried out by external parties, Tinc.set cannot guarantee any damage that may arise.